Refund Policy
Thank you for shopping at Our store! We want you to love your new clothes. If you are not entirely satisfied with your purchase, we are here to help with a hassle-free return and refund process.
1. Return Window
  • 30-Day Limit: You have 30 days from the date you received your item to request a return.
  • Expiration: Requests made after 30 days will unfortunately not be eligible for a refund or exchange.
2. Return Eligibility & Clothing Conditions
To be eligible for a return, your item must be in the same condition that you received it. Specifically, items must be:
  • Unworn, unwashed, and undamaged.
  • Free from stains, makeup, deodorant, odors, or pet hair.
  • Complete with all original tags attached and in its original packaging.
  • Note: For hygienic reasons, certain items such as underwear, bodysuits, swimwear (if the hygiene liner is removed), and earrings cannot be returned unless they arrive damaged.
3. Return Process
To start a return, please follow these simple steps:
  1. Submit a Request: Visit our Contact Us page or log into your store account to submit a return request with your order number.
  2. Review & Approval: If your return is accepted, we will send you instructions on how and where to send your package.
  3. Mail the Package: Pack the items securely and ship them to the provided address. Please note that customers are responsible for paying their own return shipping costs unless the item is defective.
4. Refunds & Processing Time
  • Inspection: Once we receive and inspect your returned item, we will send you an email to notify you that we have received it and whether your refund is approved.
  • Payout: If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within 5–10 business days.
  • Note: Shipping costs from the original purchase are non-refundable.
5. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item or different size.
6. Damaged, Defective, or Wrong Items
Please inspect your order upon arrival. Contact us immediately through our website’s customer support center if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right at no extra cost to you.